| 1) | A: | Morning, Reservations. How can I help you? |
| B: | I'd like to book a room for January 15th to 18th; do you have any vacancies? | |
| 2) | A: | I want to book a single room in your hotel for tomorrow night; is that possible? |
| B: | Sorry, sir. All the single rooms have been booked up. We only have one double room left. | |
| 3) | A: | I'd like to check in, please. |
| B: | May I have your ID card? And how are you paying the bill? | |
| A: | Yes, here you are. I'll pay by credit card. | |
| 4) | A: | I wonder if it's possible to reserve a small conference room in your hotel for the 12th? |
| B: | Yes, we have a conference room which holds about 10 people. | |
| A: | That's fine. I'll take it. | |
| 5) | A: | Room service, can I help you? |
| B: | This is Room 2115. Would you please give a wake-up call tomorrow morning at 6:10 for Rooms 2115, 2116 and 2117? | |
| A: | Sure. | |
| 6) | A: | Room service. How may I help you? |
| B: | I wonder how long the laundry service takes. | |
| A: | Laundry is collected at nine in the morning and will be returned in the afternoon of the same day. It takes approximately 8 hours. | |
| 7) | A: | Reservations. Can I help you? |
| B: | Yes. I'd like to book a single room please. What's the rate? | |
| A: | We have two kinds of single room: one is with a garden view, with a rate of US $150 a night; the other is with a rear view, and the rate is US $125. |